Ridelivo Frequently Asked Questions
Quick answers about ordering from Ridelivo Market.
What is Ridelivo Market?
A place to order from local restaurants and stores across Jamaica: restaurants, groceries, hardware, wholesale, farm stores, pharmacy & health, electronics and more, delivered by Ridelivo.
How do I find something I am craving?
Type it in the search box (for example “jerk chicken” or “patties”) or tap a craving under “What are you craving?”. You will see matching dishes and the stores that sell them.
Which stores do I see?
Stores in the parish you choose. Set your delivery address or pin and the parish is picked for you; you can change it any time.
What is the difference between a partner store and other stores?
Partner stores confirm and prepare your order themselves. For other listed stores, a Ridelivo shopper buys the items for you at the store; prices and availability are confirmed there.
How do I pay?
Partner orders are paid from your Ridelivo wallet. Shopping errands use a budget you set at checkout. Top up your wallet in the app or on the website.
Why do some prices say US$?
A few restaurants price their menu in US dollars. You pay in Jamaican dollars, converted each morning at the day’s rate.
Why is a store showing Closed?
It is outside its listed opening hours, or the store has paused orders. The card shows when it opens next.
Can I cancel my order?
Yes, until the store accepts it. After that, contact support from My orders.
Something was missing or wrong. What do I do?
Contact support from My orders or the Help page. Approved refunds go to your Ridelivo wallet.
Can my item be added to a menu?
Yes. On a store page tap “Can’t find an item?” and tell us what you want; the store or our team reviews it.
I own a business. How do I join?
Tap “For businesses” (merchants.ridelivo.com) to list your store or claim an existing listing.
Still need help?
Read the Delivery Policy or contact us.